Snapchat unveiled a crucial update today regarding the global recall of batteries for its flying camera, the Snap Pixy, a popular mini drone. The statement, issued on February 1, 2024, highlights a potential risk of the Pixy batteries overheating, raising safety concerns.
The Recall:
Snapchat has identified a potential safety risk related to the battery of the Pixy flying cameras. The issue lies in the possibility of these batteries overheating, thereby increasing the risk of fire. As a precaution, Snapchat has decided to recall all Pixy batteries distributed worldwide.
Actions to Take:
If you own a Pixy flying camera, it is imperative that you stop using it immediately. Remove the battery and stop charging it.
Refund Eligibility:
If you purchased directly from Pixy.com or received a Pixy as a gift, you are eligible for a refund.
Return Process:
- If your purchase was made on Pixy.com, follow the link support.pixy.com to start the return process.
- If the device was given to you as a gift, please contact the support team at [email protected].
Recall Conditions:
You must own the Pixy you are registering, remove the battery in accordance with local regulations, and understand that any shipment that is not an authentic Pixy device will not be eligible for a refund.
Battery Disposal:
Before returning your Pixy camera, remove and dispose of the batteries separately in accordance with local regulations. Do not throw the recalled batteries away with household waste.
This update is crucial for all Pixy owners. To learn more about the recall process and refunds, visit support.pixy.com.
